Policies, terms, and the fine print — without the fine print.
Everything about how Ordis AI operates: who we are, how we handle your data, what you can expect from us, and what we expect from you. Plain language, no surprises.
Last updated · 29 April 2026Effective · 29 April 2026v1.1
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01 — Company
Company information
Ordis AI is the trading name of Ordis AI Tech Private Limited, a private limited company incorporated in India under the Companies Act, 2013. We build enterprise AI orchestration infrastructure for organisations that demand control, compliance, and performance.
Legal name
Ordis AI Tech Private Limited
Trading as
Ordis AI
Country
India
Registered office
Taj Nagar, Farrukh Nagar, Gurgaon — 122506, Haryana, India
Backed by
MeitY TIDE 2.0 grant recipient · Amity Innovation Incubator portfolio company
This policy explains what personal data Ordis AI Tech Private Limited (“Ordis AI”, “we”, “us”) collects, why we collect it, how we use it, and the rights you have over it. It applies to our website, products, and services.
1. Information we collect
Account & contact data — name, work email, organisation, role, and similar details you provide when you sign up, request a demo, or contact us.
Usage data — log data, IP address, device and browser information, pages viewed, and actions taken on the platform.
Customer content — data you submit to or process through the platform. We treat this as confidential and process it only on your instructions.
Communications — emails, support tickets, and other correspondence you send us.
2. How we use information
To provide, operate, secure, and improve the Ordis AI platform.
To authenticate users, prevent abuse, and meet legal obligations.
To respond to enquiries, deliver support, and communicate service changes.
To send product updates and marketing where permitted — you can opt out at any time.
3. Legal bases
We process personal data on the bases of contract performance, legitimate interests (such as securing the service), legal obligation, and consent where required by applicable law (including the Digital Personal Data Protection Act, 2023, and the GDPR for EU/UK data subjects).
4. Sharing
We do not sell personal data. We share data only with vetted sub-processors (cloud infrastructure, observability, support tooling) under written contracts, and with authorities when legally required. A current sub-processor list is available on request from info@ordisai.in.
5. International transfers
Where data crosses borders, we use Standard Contractual Clauses or equivalent safeguards.
6. Retention
We keep personal data only as long as needed for the purposes described, to comply with law, or to resolve disputes. Customer content is retained per your contract and deleted on request after termination.
7. Your rights
Subject to applicable law, you may request access, correction, deletion, portability, restriction, or objection to processing of your personal data, and you may withdraw consent. Contact info@ordisai.in. You may also lodge a complaint with your local data protection authority or the Data Protection Board of India.
8. Security
We use administrative, technical, and physical safeguards including encryption in transit and at rest, role-based access control, and continuous monitoring. See Security.
9. Children
The platform is intended for use by businesses. We do not knowingly collect data from children under 18.
10. Changes
We may update this policy. Material changes will be notified by email or in-product notice. The “Last updated” date at the top reflects the current version.
03 — Terms
Terms of service
These Terms of Service (“Terms”) govern your access to and use of the Ordis AI website and platform. By accessing or using the service you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.
1. The service
Ordis AI provides an enterprise AI orchestration platform, including model routing, agentic workflows, and related tooling. Specific features, limits, and SLAs may be set out in your order form or subscription plan.
2. Accounts
You are responsible for maintaining the confidentiality of credentials and for all activity under your account. Notify us promptly of any suspected unauthorised access.
3. Customer content & licence
You retain all rights in the data you submit (“Customer Content”). You grant us a limited licence to process Customer Content solely to provide and improve the service, subject to our Privacy Policy and any Data Processing Agreement.
4. Acceptable use
You agree not to use the service in violation of the Acceptable Use policy below or applicable law.
5. Fees
Fees are set out in your order form or pricing page. Unless otherwise stated, fees are exclusive of taxes, are non-refundable except as expressly required by these Terms, and are payable in the currency stated.
6. Intellectual property
Ordis AI and its licensors retain all rights, title, and interest in the platform, including underlying software, models, documentation, and trademarks. No rights are granted other than those expressly stated.
7. Confidentiality
Each party agrees to protect the other’s confidential information with at least the same degree of care it uses for its own, and to use it only as needed to perform the agreement.
8. Warranties & disclaimers
We provide the service with reasonable skill and care. Except as expressly stated, the service is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI outputs may be inaccurate; you are responsible for reviewing and validating outputs before relying on them.
9. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data. Each party’s aggregate liability arising out of or related to the agreement is capped at the fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.
10. Indemnification
Each party will defend and indemnify the other against third-party claims arising from its breach of these Terms, subject to prompt notice and reasonable cooperation.
11. Term & termination
These Terms apply for the duration of your subscription. Either party may terminate for material breach uncured after 30 days’ written notice. On termination, your access ends and we will delete or return Customer Content as agreed.
12. Governing law
These Terms are governed by the laws of India. The courts of New Delhi, India have exclusive jurisdiction, without prejudice to any mandatory consumer protections in your jurisdiction.
13. Changes
We may update these Terms. Material changes will be notified at least 30 days in advance. Continued use after the effective date constitutes acceptance.
violate any law, regulation, or third-party right;
generate, distribute, or facilitate child sexual abuse material, terrorism content, or content that incites violence;
create or operate weapons, malware, surveillance against individuals, or systems designed to deceive or defraud;
infringe intellectual property, misappropriate trade secrets, or breach confidentiality obligations;
send spam, phishing messages, or otherwise abuse the service;
circumvent rate limits, security controls, or access mechanisms;
attempt to extract model weights, fine-tuning data, or proprietary algorithms;
make automated decisions affecting individuals (credit, employment, housing, insurance, legal status) without human review and required disclosures.
Violations may result in suspension or termination. Report abuse to info@ordisai.in.
05 — Cookies
Cookie policy
We use a minimal set of cookies and similar technologies on the Ordis AI website:
Strictly necessary — required for the site to function (session, security, load balancing).
Analytics — aggregated usage statistics so we can improve the site. Loaded only with consent where required by law.
Preferences — remember choices such as theme or dismissed banners.
You can control cookies through your browser settings. Blocking strictly necessary cookies may break parts of the site.
06 — Security
Security
Security is foundational to Ordis AI. Our program includes:
encryption of data in transit (TLS 1.2+) and at rest (AES-256);
role-based access control, least-privilege access, and audited admin actions;
multi-factor authentication for staff and recommended for customer accounts;
continuous vulnerability scanning, dependency monitoring, and quarterly penetration testing;
logical isolation of customer environments and on-premise deployment options for regulated workloads;
incident response with notification to affected customers without undue delay and within timelines required by applicable law.
To report a vulnerability, email anant@ordisai.in. We do not pursue legal action against good-faith security research that follows responsible disclosure.
07 — DPA
Data processing
Where Ordis AI processes personal data on behalf of a customer, the customer is the data fiduciary/controller and Ordis AI is the data processor. Our standard Data Processing Agreement (DPA) — incorporating GDPR Article 28 terms, Standard Contractual Clauses for international transfers, and DPDP Act compliance commitments — is available on request to info@ordisai.in and forms part of your subscription agreement when applicable.
08 — Refunds
Refunds & cancellation
You may cancel a self-serve subscription at any time from your account; cancellation takes effect at the end of the current billing period and you retain access until then. Fees already paid for the current period are non-refundable except where required by law.
For enterprise contracts, cancellation and refund terms follow your signed order form. To request a refund or raise a billing dispute, email info@ordisai.in within 30 days of the charge.
09 — Grievance
Grievance officer
In compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the following officer handles grievances relating to the platform and personal data:
Officer
Ankit, Co-Founder & CEO, Ordis AI Tech Private Limited
